Australian-Built · 100% AU Data Residency · Privacy Act Compliant

AI Digital Workers
for Australian MSPs

Stop losing engineers to password resets. OpsBots deploys a team of specialised AI workers that resolve L1 tickets, triage requests, generate documentation, and provide 24/7 coverage — integrating with your existing PSA. 100% Australian data residency.

Book a 15-Minute Demo →

No obligation. Watch AI resolve real tickets live.

● 24/7 Coverage Dedicated Hardware Zero Shared Tenancy ConnectWise Autotask HaloPSA

How It Works

Four Steps to a Smarter Service Desk

No engineering degree required — if you can describe the job, we can build the agent.

Connect

We'll connect to your existing PSA — ConnectWise, Autotask, or HaloPSA — via secure REST API. No rip-and-replace. No plugins. Your team keeps working exactly the way they do now.

Day 1–5

Deploy

Your AI digital worker goes live on Australian-hosted infrastructure. It starts in shadow mode — resolving tickets with your team reviewing every action — then moves to autonomous mode once you're confident.

Day 6–10

Resolve

The AI handles L1 tickets end-to-end: classifies incoming requests, runs diagnostics, executes fixes, updates ticket notes, and closes resolved issues. Your engineers focus on the work that actually needs a human.

Day 11–15

Scale

Start with one AI agent on your highest-volume ticket category. Add more as you grow — hardware support, network troubleshooting, security triage, documentation. Scale capacity without scaling headcount.

Ongoing

Four-step deployment flow: Connect, Deploy, Resolve, Scale

Features

What OpsBots Does for Your MSP

AI digital workers on dedicated hardware — deployed in days, not months.

Robot resolving IT tickets automatically

Autonomous L1 Ticket Resolution

AI agents resolve routine tickets end-to-end — password resets, account provisioning, VPN diagnostics, and common troubleshooting. No human in the loop for the tasks that were eating your team's time.

24/7 After-Hours Coverage

AI agents run around the clock on always-on infrastructure. They monitor alerts, acknowledge tickets, run initial diagnostics, and escalate with full context — so your team walks into a sorted queue, not a pile of unread alerts.

Intelligent ticket classification and routing

Intelligent Ticket Triage

Every incoming ticket is classified in real time across 12 ITIL-aligned categories with priority, impact, and urgency scoring. Tickets route to the right person with full diagnostic context, cutting mean time to resolution.

AI generating knowledge base documentation

Knowledge Base Auto-Generation

Every resolution becomes documentation. AI agents automatically generate and maintain knowledge base articles from resolved tickets, building an ever-growing library your team and clients can reference.

Detailed audit trail with full transparency

Full Audit Trail

Every AI agent action is logged with a timestamp, identity, action taken, and outcome. Complete transparency for your compliance team, your clients, and your peace of mind. No black-box AI decisions.

Works With Your Existing Stack

Native integrations with ConnectWise Manage, Datto Autotask, and HaloPSA. Also connects to Microsoft 365, Active Directory, Entra ID, and leading RMM tools. No rip-and-replace — the AI works inside your current workflows.

Trust & Compliance

Built on Transparency, Not Marketing Claims

We believe trust is earned through transparency. OpsBots publishes its AI Disclosure Statement and Privacy Policy so you can see exactly how we handle your data before you sign anything.

Australian-Owned & Operated

OpsBots — ABN 22 838 356 145. Built in Australia, for Australian businesses.

Privacy Act Compliant

Designed to comply with the Privacy Act 1988 and all 13 Australian Privacy Principles (APPs).

100% AU Data Residency

All persistent data hosted on Australian infrastructure — self-hosted systems and AWS Sydney (ap-southeast-2). No customer data stored offshore.

AI Transparency Commitment

Every AI action is logged and auditable. We publish our AI Disclosure Statement openly. We do not use customer data to train AI models.

No fabricated testimonials. No unverified logos. When we earn real customer stories, you'll find them here.

Ready to see it work?

Book a 15-Minute Demo →

No obligation — watch AI resolve real tickets live.

Not ready to book a demo?

Download our MSP AI Readiness Guide — a free checklist to evaluate whether your MSP is ready for AI-assisted ticket resolution. No obligation, no sales call.

Request the Guide →

Pricing

Enterprise AI at a Fraction of the Cost

All plans include a 14-day free trial on the Professional tier. No credit card required to start.

Starter

A$299/mo

or A$15/user/month — whichever is greater

Best for small MSPs exploring AI, 5–20 managed seats

AI ticket triage & categorisation
Auto-routing to correct technician
Ticket summarisation & context enrichment
Basic reporting dashboard
PSA integration (1 platform)
Email support
1 AI agent (Help Desk)
Up to 500 tickets/month

Start Free Trial

Professional

A$499/mo

A$22/user/month — minimum A$499/month

Best for growing MSPs, 20–200 managed seats

Everything in Starter
L1 auto-resolution (password resets, account unlocks)
After-hours AI coverage (24/7)
SLA monitoring & breach alerts
Knowledge base auto-generation
PSA integration (up to 3 platforms)
Priority email + chat support
3 AI agents (Help Desk, Docs, Monitoring)
Up to 2,000 tickets/month

Start Free Trial

Enterprise

A$1,499/mo

A$40/user/month — minimum A$1,499/month

Best for larger MSPs, 100+ managed seats, full digital workforce

Everything in Professional
Full fleet of AI agents (6+)
Custom AI training on your ticket history
Billing reconciliation automation
Client onboarding automation
Dedicated success manager
API access for custom integrations
Unlimited tickets

Contact Sales

Need a longer evaluation? Ask about our 60-day pilot program at 50% off — designed for MSPs that need internal sign-off before committing. 30-day money-back guarantee on all plans.

One L1 technician costs ~A$65,000–85,000/year¹. Our modelling projects 6–10x ROI within the first quarter based on industry benchmarks for AI-assisted ticket resolution².
¹ Range reflects L1 base salary plus superannuation, leave loading, and recruitment costs. Source: SEEK, PayScale, ABS 2025–2026.
² Based on published industry data for AI-assisted ticket triage and resolution efficiency gains. Not a guarantee of specific outcomes. Individual results will vary.

FAQ

Your Questions, Answered

What exactly does OpsBots do?

OpsBots deploys AI digital workers — autonomous agents running 24/7 — that integrate with your PSA and resolve L1 IT support tickets end-to-end. Unlike chatbots that suggest answers, our agents pick up tickets, run diagnostics, execute fixes, update the ticket notes, and close resolved issues. Your engineers spend less time on password resets and more time on high-value client work.

Will it work with our PSA?

OpsBots integrates with the three major MSP platforms via REST API: ConnectWise Manage, Datto Autotask, and HaloPSA. We also connect to Microsoft 365, Active Directory, Entra ID, and leading RMM tools. No plugins or middleware — the agent connects directly to your existing APIs.

Where is our data stored? Is it secure?

All persistent data is hosted on Australian infrastructure — a combination of self-hosted systems and AWS Sydney (ap-southeast-2). Data is encrypted in transit (TLS 1.3) and at rest (AES-256). Communications run over a zero-trust mesh VPN. When tickets are processed by AI, content is transiently sent to Anthropic's Claude API under enterprise terms — Anthropic does not retain customer data or use it for model training. No customer data is permanently stored outside Australia.

How long does setup take?

Target deployment is 15 business days from signed agreement to autonomous operation. Week 1 covers discovery and PSA integration. Week 2 runs in shadow mode (agent resolves, human reviews). Week 3 transitions to autonomous mode with live metrics tracking. At the end, we conduct a joint review of actual results.

Can we start small and add more later?

Absolutely. Most customers start with a single AI agent focused on their highest-volume ticket category — typically password resets and account management. Once you've validated the impact, add agents for hardware support, network troubleshooting, security triage, or documentation. No minimum commitments beyond one agent.

What happens if the AI makes a mistake?

AI agents are designed to escalate to your team — with full diagnostic context — whenever they encounter something outside their scope. They do not guess. During shadow mode, every action is reviewed by a human before it takes effect. In production, if an agent takes an incorrect action, our support team works with you to remediate immediately. Every action is logged in a full audit trail.

Are you compliant with Australian privacy laws?

Yes. OpsBots is designed to comply with the Privacy Act 1988 and all 13 Australian Privacy Principles (APPs). We practise data minimisation (API-only access, no bulk data export), provide transparent audit trails of every agent action, and do not use customer data to train AI models. Our hybrid infrastructure model ensures 100% Australian data residency. See our AI Disclosure Statement for full transparency on how AI is used.

Is there a SOC 2 report or security certification?

We are working towards SOC 2 Type II certification, targeting Q4 2026. In the interim, we provide detailed security architecture documentation, data flow diagrams, our compliance roadmap (including ISO 27001 gap analysis), and responses to your security questionnaire on request. Contact us for these materials.

Get Started

Book a 15-Minute Demo

Watch the AI fleet resolve real IT support tickets live — password resets, account provisioning, phishing reports, and escalation handling. We'll walk through an ROI estimate tailored to your ticket volumes and team size.

No obligation. No sales pressure. Just a straight look at what AI digital workers can do for your MSP.

Email Us → Call 0491 675 656

hello@opsbots.com.au · 0491 675 656 · ABN 22 838 356 145 · Australian-Built, Australian-Hosted

AI Digital Workers for Australian MSPs